How can Augmented Reality (AR) be used for business?

Author: Hurst Digital | | Categories: Augmented reality , Virtual reality

Augmented reality blends out the line between the real and the digital world and gives customers the possibility to be more intensely and vividly involved. The core advantage of this technology is that the hardware (phones and tablets) is available for everyone, and the usage is intuitive and understanding.  The latest market study provided by Juniper Research shows that total AR market value will increase up to $26.1 billion by 2022. Due to the global technology explosion, software improvements and the prevalence of wearable devices, Juniper predicts extending interest in the features of Augmented Reality among businesses. 



AR benefits for business

All companies share a common goal of getting customers to use their service or purchase their product. To do this, businesses have to educate users about their products, engage meaningfully with potential clients and create lasting connections for future commerce.  AR is able to satisfy all these needs since its framework is very intuitive in nature and operates simultaneously with real-time environment. Augmented reality more deeply engages customer senses by immersing them in enhanced environments via digitally altered venues particularly involving visual, auditory and touch. With the mobile versions of Google’s ARCore and Apple’s ARKit, millions of users are walking around with an augmented reality-capable device in their pockets. 

What industries use Augmented Reality?

Immersive technologies offer new opportunities for a vast amount of markets and spheres, among them design, e-commerce, real estate, healthcare, and even manufacturing. Let’s take a deep-dive into use-cases, which we are considered as the most promising ones.

Augmented Reality in job training

Traditionally, AR and VR are preferred by employers around the world for hands-on training and education processes. In the hospitality industry, service staff is guided on how to properly complete their duties. For complex manufacturing scenarios, factory workers trial equipment maintenance using AR, without any real risk. For example, to increase the efficiency of installing its devices, CISCO ordered a customized AR app to let technicians launch virtual demonstrations straight from the devices. Due to this innovation technicians could see how to install various parts of the machine in an AR overlay on top of a physical device. Experience eliminated the need to read manuals that increased installation efficiency by 30% and accuracy on first use by 90% according to CISCO research.

Augmented Reality in e-commerce

The main reason businesses are using AR in e-commerce is that it generates greater engagement with their brand. Surveys show the likelihood of a successful online sales conversion is about 40% if a consumer is able to view the product in AR. For this reason, retailers have already integrated AR technology into customers’ in-store experiences. For instance, Lacoste created the LCST Lacoste AR mobile app that allows users to try on shoes virtually. So, prospective customers aren’t just looking at your content – they’re interacting with it.

One more example: in 2017 L’Oreal and Perfect Corp. announced their partnership and integrated makeup collections from L’Oréal brands worldwide in AR app called YouCam Makeup. This collaboration offers hundreds of millions of customers the opportunity to virtually experience makeup collections, learn about the products, and shop through the app or instore. This made the app incredibly popular, with over 3,6 millions of users on Android and over 65,3K ratings in the App Store.

Augmented Reality in healthcare

Immersive technologies have an aptitude for changing medical and healthcare industry. From brain operations to reconnecting blood vessels, research groups around the world are applying AR solutions at work. In addition, AR is used for teaching medical university students. Human Anatomy Atlas is an app that lets students explore the body to understand how it works. The app shows 3D models of a human body and allows students to rotate and interact with them. Human Anatomy Atlas provides more than 10,000 anatomical models and multi-language description. The app also has a test bank for quizzing to help students check and improve their knowledge.

Augmented Reality in marketing

Companies are developing computer-generated graphics that are superimposed with real-life scenes to add a new dimension to marketing. When considering mobile AR, the market value for marketing and advertising is worth over $1.09bn. The virtual try-before-you-buy approach that shows products in the context of how they will actually be used, is an ideal use case of how AR makes marketing more efficient. In addition to this part, Augmented Reality offers the opportunity to deepen the digital storytelling experience. It definitely helps to satisfy the craving of audiences to get closer to the story.  In cooperation with Historical Museum of the City of Krakow we have launched AR app called Pastguide that creates a 3D visualization of the Main Market Square in Krakow from the times of King Casimir the Great (the 14th century). This project received Galileo Masters award and became popular among tourist service providers.

Augmented Reality in manufacturing

Training, product development, complex assembly, logistics, quality control, maintenance – all of these fields companies are getting benefits from AR implementation due to increasing productivity and reducing errors.

When it comes to warehouse organization, employees have to multitask to manage orders and regular duties. With emerging AR technologies, however, the same workers can simply tap into a connected system that tells them exactly where products and goods are, allowing them to work at a much faster pace. DHL reports that thanks to integrated AR solutions, their employees can simultaneously scan items and register the whole process, which allows updating inventory in real-time. In addition, such systems reduce the amount of time required to train new employees, as well as bridge any language barriers with expat workers.

Thyssenkrupp (German multinational conglomerate) incorporated HoloLens solutions to make the design process more personal for customers and to reduce turnaround time. The digitization of sales and manufacturing has reduced delivery times by 400% due to AR.

Augmented Reality in construction

Advanced construction firms are already using AR in construction modelling to save their time and budget. This technology allows engineers and contractors to build the right thing at the first attempt and helps to significantly improve different aspects of the construction process. Immersive solutions in construction and architecture projects involve placing a 3D model of a proposed design onto an existing space using mobile devices. Moreover, it doesn’t require high costs. AR applications are accessible for companies of different project budgets and requirements due to ready-to-use apps such as Virtualist developed by our team. By installing the app on the smartphone or tablet, you can hold it in indoor and outdoor locations and prototype your imported designs and created scenes. 

The most important benefit of using AR is the opportunity to give a client a sense of scale that isn’t possible on a computer monitor or paper printed drafts. Additional benefits of using AR in construction and architecture can be found in our blog.

How will augmented reality (AR) affect your business?

According to Digi-Capital’s recent report, AR applications can reach 3,5 billion installed base within 5 years. With the evolution of mobile apps, we can see virtual images in real context while also staying connected with these objects, and interacting with them. All you need is a camera of your device.

Here are a number of advantages that businesses can derive by using AR apps:

  • since the technology is still new and noticeable, it allows you to surprise customers and attract more attention to your company;
  • more active interaction with the brand due to the high interactivity and involvement level;
  • the possibility of a higher level of personalization compared to using the usual content;
  • increasing employee training effectiveness through work processes visualization;
  • sales growth due to eliminating doubts regarding the practicability of purchase.